Privacy Policy

Effective Date: Aug 10, 2025

Contact: info @ durantdigital . com

1. Introduction

Durant Digital (“we,” “us,” or “our”) operates https://durantdigital.com and its affiliated platforms, including Creator OS, Durant Systems, and Durant Designs.

We are committed to protecting your privacy and being transparent about how we collect, use, store, and share your personal data—especially given our use of automation tools and AI-generated content.

By accessing our website, purchasing a subscription, or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Information You Provide

  • Name, email address, username

  • Billing details (processed securely through Stripe)

  • Account preferences, onboarding form responses, and project setup details

  • Support tickets, feedback, and survey responses

b. Automatic Data Collection

When you visit our sites or use our services, we may collect:

  • IP address and device information

  • Browser type and version

  • Pages visited and time spent

  • Referring/exit URLs

  • Date/time stamps

  • Performance and error logs

c. Payment Information

All payment transactions are processed via Stripe.

  • We do not store or have direct access to your credit card or banking details.

  • Stripe processes payments according to its own Terms of Service and Privacy Policy.

3. How We Use Your Information

We use your information to:

  • Provide access to Creator OS and other purchased services

  • Personalize your dashboard, templates, or recommendations

  • Process payments, renewals, and subscription management

  • Send transactional emails, onboarding instructions, and project updates

  • Trigger automated workflows (e.g., Trello board creation, document sharing)

  • Improve our products, services, and content performance

  • Comply with legal, tax, and contractual obligations

4. AI Use & Content Disclaimer

Durant Digital uses AI to generate:

  • Blog posts and knowledge articles

  • Market insights and summaries

  • Business recommendations and scores

  • Template drafts and automation suggestions

Important:

  • All AI content is human-reviewed but may contain inaccuracies.

  • AI content is for informational purposes only and does not replace professional advice.

  • We do not use AI for automated decisions about your account status, billing, or legal matters.

5. Automated Processes & Data Handling

To deliver services efficiently, we may automatically:

  • Create project workspaces in Trello, Airtable, Notion, or similar platforms

  • Assign onboarding tasks and share resources via integrated tools

  • Sync data between CRM, payment systems, and project management apps

These automations may involve storing limited personal information (e.g., name, email) in third-party systems used exclusively for your project delivery.

6. Sharing of Your Information

We do not sell your personal data.

We may share your data:

  • With trusted service providers (e.g., Stripe, Google Workspace, Airtable, Zapier, Webflow) for business operations

  • When legally required (e.g., compliance with subpoenas, government requests)

  • To protect our legal rights, enforce Terms of Service, or prevent fraud/abuse

7. Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools (e.g., Google Analytics) to:

  • Measure traffic and user behavior

  • Remember login sessions and preferences

  • Optimize your experience across devices

You may disable cookies in your browser settings, though some features may not function as intended.

8. Data Retention

We retain your data for as long as necessary to:

  • Deliver your active services

  • Comply with legal and tax requirements

  • Maintain accurate business records

You may request account deletion by emailing info @ durantdigital . com. Deletion will remove account access but may not erase legally required records.

9. Your Rights

Depending on your location (California CCPA, GDPR, etc.), you may have the right to:

  • Access your personal data

  • Request corrections or deletions

  • Restrict or object to data processing

  • Request a copy of your data (data portability)

  • File a complaint with your local privacy authority

To exercise these rights, email info @ durantdigital . com.

10. Data Security

We use industry-standard safeguards, including:

  • HTTPS encryption across all pages

  • Secure payment processing via Stripe

  • Regular internal security reviews

No method of data transmission or storage is 100% secure. We cannot guarantee absolute security.

11. Children’s Privacy

Durant Digital is not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided information, contact us immediately to request deletion.

12. Third-Party Links

Our website may link to other sites. We are not responsible for their content, privacy policies, or practices. Review each site’s privacy policy before providing personal data.

13. Changes to This Policy

We may update this Privacy Policy at any time. Material changes will be communicated via email or a notice on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

14. Contact Us

Questions, concerns, or requests regarding your data can be sent to:

📧 info @ durantdigital . com